Part 1 — Agent Terms & Conditions
1. Legal Engagement Status
Agents are engaged as independent service partners / contractual workforce and not full-time employees unless explicitly stated. This agreement is legally binding upon acceptance.
2. Role as Authorized Proxy
Agents act strictly as authorized representatives (LOA-based) of the client and must never impersonate the client under any circumstances.
3. Mandatory Document Verification
Agents must verify the client-provided Letter of Authority (LoA) and all required IDs/documents before task execution. Failure to do so may result in liability on the agent.
4. Strict Task Execution Boundary
Agents must only perform tasks assigned via the platform and must not deviate, negotiate, or accept side tasks directly from clients outside the platform.
5. Zero Involvement in Illegal Activities
Agents are strictly prohibited from handling illegal goods, cash laundering, fraudulent documents, or restricted substances. Violation will result in immediate termination and legal action.
6. Safety First Protocol
Agents have the full right to reject unsafe locations and exit hostile environments immediately. The company will fully support such decisions.
7. Professional Conduct Mandate
Agents must maintain polite behavior, neutral communication, and must not engage in arguments or personal involvement with clients or third parties during task execution.
8. No Cash Misuse / Financial Integrity
If handling client money, agents must provide proof (receipts/photos) and maintain full transparency. Personal usage of client funds is strictly prohibited.
9. Data Confidentiality (NDA Binding)
Agents must never store or share client data, must not take photos of documents without client permission, and must not discuss client details externally. This is backed by a legally binding NDA.
10. Device & Data Security
Agents must use secure, password-protected devices, avoid sharing screenshots or data on public platforms, and immediately report any data breach or suspicious access.
11. Time & Attendance Compliance
Agents must reach the task location on time, update their status regularly on the platform, and proactively inform of any unavoidable delays.
12. Waiting & Extension Policy
Agents are entitled to waiting charges as per company policy and fair compensation for extended hours beyond the initially agreed task duration.
13. No Direct Client Dealing (Anti-Poaching)
Agents cannot accept direct work from clients or bypass the platform for 12 months post-engagement. Violation penalties may apply.
14. Third-Party Liability Disclaimer
Agents are not responsible for vendor quality issues or technical failures by third parties. They act only as supervisors or authorized representatives.
15. Medical & High-Risk Task Limitation
Agents must not sign medical consent forms or take responsibility for critical medical or legal decisions. Their role is limited to companionship and logistics.
16. Vehicle Usage Responsibility
If driving, agents must verify vehicle insurance and PUC are valid, follow all traffic rules, and avoid reckless behavior.
17. Incident Reporting Mandate
Agents must immediately report any accidents, disputes, suspicious activities, or safety concerns through official channels.
18. Performance & Rating System
Agents will be evaluated on client feedback, timeliness, and policy compliance. Consistently low ratings may lead to suspension or removal.
19. Termination Rights
OneDayPA can terminate agent access for misconduct, fraud, or policy violation, with or without prior notice depending on severity.
20. Dispute Resolution
All disputes shall first go through internal mediation. If unresolved, they fall under the exclusive jurisdiction of the Courts in Mumbai, Maharashtra.
Part 2 — Agent Privacy & Data Protection Policy
1. Limited Data Access Principle
Agents only receive task-specific data necessary for execution. Full client profiles or unrelated personal details are never disclosed.
2. Consent-Based Data Usage
Agents must use client data exclusively for the assigned task. Any usage beyond the scope constitutes a breach of this agreement and applicable data protection laws.
3. No Data Storage Rule
Agents must not save client documents locally, keep copies post-completion, or transmit client data through unofficial channels.
4. Confidentiality Obligation
All client data is strictly confidential under the NDA signed at onboarding. This obligation continues even after the agent's engagement ends.
5. Device Security Requirement
Agents must use password-protected or biometric-secured devices. Accessing client data over public Wi-Fi for sensitive tasks is strictly prohibited.
6. Prohibition on Data Sharing
Agents cannot share client phone numbers, addresses, documents, or any personal identifiers with any third party under any circumstances.
7. Photo & Recording Policy
Agents must take photos only when task execution explicitly requires it and must obtain client consent. Recording audio or video without consent is strictly prohibited.
8. Data Breach Reporting
Any data leak or unauthorized access must be reported within 24 hours. Concealing a known breach is a serious violation of this policy and applicable law.
9. Platform-Only Communication
All client interactions must happen via the official OneDayPA platform or approved channels. Personal messaging apps must not be used for client communication.
10. Data Retention Restriction
Agents must delete all task-related data and client information from their devices immediately after task completion.
11. Access Control Compliance
Agents must not attempt to access data beyond what is assigned to them or attempt unauthorized access to any system or database.
12. Financial Data Handling
Agents must never store bank details, card numbers, or financial credentials. Taking photos of sensitive financial information without explicit consent is prohibited.
13. Location Data Usage
Agent location data may be tracked by the platform during active tasks for safety verification and task monitoring. Agents consent to this tracking as part of their engagement.
14. Client Privacy Respect
Agents must avoid unnecessary personal questions, maintain complete discretion about client observations, and treat all interactions with the highest professionalism.
15. Social Media Restriction
Agents cannot post client-related content or share work photos publicly. Any public sharing — even anonymized — requires prior written approval from OneDayPA.
16. Minor Data Protection
Extra care must be exercised when tasks involve children. Agents must communicate only with the parent or legal guardian and must never directly engage a minor.
17. Encrypted System Usage
All platform interactions are end-to-end secured. Agents must not bypass platform security, use unofficial tools, or share login credentials with anyone.
18. Audit & Monitoring
Agent activities on the platform may be logged and audited periodically for compliance, including task timelines, communication logs, and location data during active tasks.
19. Legal Disclosure Compliance
Agents must fully cooperate if law enforcement requests arise routed through the company. All disclosures will be handled in accordance with applicable Indian law.
20. Grievance & Support Channel
Agents can report concerns to support@onedaypa.in or through the internal escalation channel. All grievances will be addressed within 30 business days.
© 2026 OneDayPA.in | Agent Legal Repository